Delivery

Shipping Methods

Orders are shipped via courier service. At this time, orders cannot be shipped outside of Greece. The partnered courier company serves the entire national network and supports all payment methods:

1. Bank deposit.

2. Cash on delivery (+2€ service fee).

3. Payment via credit/debit/prepaid card.

The shipping cost via courier is 3€ (VAT included) for parcels up to 3 kg and increases by 1€ for each additional kilogram. For remote areas, as defined by the courier company, the cost is 5€ for parcels up to 3 kg and increases by 1€ for each additional kilogram. For orders over 19€ with a total weight under 3 kg, shipping is free of charge.

The delivery time for orders to Attica, Thessaloniki, and other major urban centers is 2 to 6 business days. The delivery time for the rest of Greece is 3 to 7 business days. Delivery time may be longer for remote and hard-to-reach areas of Greece.

You can check the status of your order and your order history at any time through your Account information by selecting the "Orders" section.

For better service, if you encounter any problem or have any question regarding the shipment of your order, you can contact us!

Return Policy

beautyfree.gr offers the possibility of returns in the following two cases:

1. Sale of the wrong product due to proven fault of beautyfree.gr.

2. Shipment of a poor quality and/or defective product due to proven fault of beautyfree.gr.

In these cases, the consumer may return the product within 7 days from the date of receipt along with all original receipt documents. In any case, products must be returned in the condition received by the customer, complete, undamaged, and in their original packaging, accompanied by all documents and original purchase receipts. If the return is not made within the above time frame or does not meet any of the conditions, beautyfree.gr may refuse the return and replacement.

If the above conditions are met, the return of the product will be accepted, and the consumer is entitled either to receive a credit note of equal value for the purchase of other product(s) of their choice from beautyfree.gr, or to receive a refund using the same payment method as the original transaction. If the purchase was made via credit, debit, or prepaid card, the transaction will be canceled and the card credited accordingly—cash refunds will not be issued.

If a reshipment is required due to a defect or damaged condition, we will collect the returned product from the consumer’s premises via courier free of charge, as the return shipping cost is covered by beautyfree.gr.

In other cases of product return, the buyer bears the shipping costs. In case of repeated returns or if beautyfree.gr, at its sole discretion, believes that a consumer is abusing the return right or is acting in bad faith, it reserves the right to reject the return request even if the above terms and conditions are met.

Important: Cosmetic products (Lipstick, Lip Gloss, Lip Pencils, Eyeshadows, Eye Pencils, Eyeliners, Mascaras, Brow Mascaras, Brow Pencils, all types of Nail Polish, Hair Dyes, Root Touch-Up Products, etc.) and personal care items (Nail Clippers, Nail Scissors, Hand Files, Haircutting Scissors, Eyelash Curlers, Rasps, Deodorants, Deodorant Sets, Shaving Products, etc.) are excluded from the return policy for hygiene reasons.